Refund Policy
30-Day Money-Back Guarantee - No Questions Asked
Last Updated: November 23, 2025
100% Money-Back Guarantee
We're confident you'll love DolonAcademy. If for any reason you're not satisfied with your subscription, you can request a full refund within 30 days of your initial purchase—no questions asked. Your satisfaction is our priority.
30-Day Refund Window
Our 30-day money-back guarantee applies to all new subscriptions, whether you choose our:
- Basic Plan - $9.99/month
- SAT Prep Plan - $14.99/month
- Premium Plan - $19.99/month
The refund window starts from your initial subscription date (the date you first subscribed, not the trial end date).
Who Is Eligible?
✅ Eligible for Full Refund:
- Users requesting a refund within 30 days of initial purchase
- First-time subscribers to DolonAcademy
- Users who have not previously received a refund from DolonAcademy
❌ Not Eligible for Refund:
- Refund requests made after 30 days from the initial subscription date
- Users who have already received one refund previously
- Subscriptions purchased using promotional coupons or special discounts (unless stated otherwise)
- Cancelled subscriptions that have already completed their billing cycle
How to Request a Refund
Requesting a refund is simple and straightforward:
Step-by-Step Process:
- Email us at [email protected]
- Include the subject line: "Refund Request - [Your Email]"
- Provide:
- Your registered email address
- Your subscription plan (Basic/Premium/SAT Prep)
- Date of initial purchase (if known)
- We'll process your request within 2-3 business days
- Refunds are issued to your original payment method within 5-10 business days
No explanation required. We respect your decision and will process your refund promptly without asking for detailed reasons.
Free Trial Period
All new subscriptions include a 14-day free trial. During this trial period:
- You have full access to all features of your selected plan
- You will not be charged until the trial ends
- You can cancel anytime during the trial with zero charges
- If you cancel before the trial ends, you will not be billed and no refund is necessary
After the trial ends, your subscription begins and the 30-day refund window starts from that date.
Partial Refunds
We do not offer partial or prorated refunds for unused portions of a billing cycle. If you choose to cancel your subscription:
- You will retain access until the end of your current billing period
- You will not be charged for subsequent billing cycles
- If you cancel within the 30-day refund window, you are eligible for a full refund
Refund Processing Time
Once we receive your refund request:
- Approval: 1-3 business days
- Stripe Processing: 5-10 business days
- Bank Processing: May take additional 1-3 business days depending on your bank
Total Timeline: Expect to see your refund within 7-14 business days from the date of your request approval.
Note: Refunds are processed through Stripe, our payment processor. If you have questions about your refund status, contact us at [email protected].
Cancellation vs. Refund
It's important to understand the difference:
🔵 Cancellation
- • Stops future billing
- • Retains access until period ends
- • No refund for current period
- • Can be done anytime
🟢 Refund
- • Returns full payment
- • Access ends immediately
- • Only within 30 days
- • Email required: [email protected]
Questions About Refunds?
If you have any questions about our refund policy or need assistance with your request:
Contact Information:
- Email: [email protected]
- Response Time: Within 24 hours (business days)
- Contact Page: Visit our contact form
Our support team is here to help ensure your experience with DolonAcademy is positive, whether you choose to continue or request a refund.
Policy Updates
We may update this refund policy from time to time to reflect changes in our practices or for legal compliance. Any changes will be posted on this page with an updated "Last Updated" date.
Your continued use of DolonAcademy after any changes constitutes acceptance of the updated policy.